Privacy Policy

Last Updated: November 13th, 2023

BitterBrains Inc. (hereby referred to as "we", "us" or "our") operates (link) (the "Service" or "Vue School") registered in the United States, and in fulfilment with the withstanding laws of personal user information protection (Including the GDPR - "General Data Protection Regulation", applicable to those in the European Economic Area), informs you ("User") of the following information collecting policies and protections enabled to protect the user's personal information.

The user is acknowledging this policy and abiding by it by registering and/or the continued use of the website.

The user information collected by this website is needed in order to personalize the user experience and deliver a better service as explained below.

Terms & Definitions

User: Anyone that makes use of the website (link).

Service: The (link) website operated by Vue School.

Personal Information: Information provided by the user to the Service that serves to identify the user in relation to the Service.

Non-Personal Information: Information collected automatically by the use of the Service or from the Service infrastructure itself (like, but not limited to: the browser used to access the website, IP location).

Cookies: Traceable pieces of information stored on your device whenever you surf the internet in general (not unique to this service).

Information Manager: The natural or legal person who (either alone or alongside others in charge) determines the reasons and the manner in which any personal information will be collected and processed. This role is fulfilled by us (Vue School).

Service Providers: Any natural or legal person who processes the information on behalf of the Information Manager. We may use the services of other Service Providers in order to process your data more effectively. (For example: Google Analytics).

Third Party Services: Services that are provided by other companies that collect and store your information according to their own Privacy Policies. (For example: Twitter, Stripe or PayPal, etc).

What Information we need from you and why:

Personal Information

In order to use or register into our Service, we need a minimum amount of personally identifiable information from you, so we can identify you ("Personal Information"). This information may include but is not limited to:

• Your First and Last name
• Your Email

This information will help us create an account for you and track your activity (lesson learning) when accessing the Service. It may also be used as a means of contact with you in order to keep you updated on our latest services and news. You can opt out of receiving any of this additional information by clicking on the unsubscribe link on our Emails, or by accessing your profile and opting out.

Non-Personal Information

In order to keep improving our service for you, we collect information on how the user accesses the website and the user activity during said use.

It may include information such as but not limited to: your IP address, the operating system, the web browser type and version and the Internet service providers utilized. As well as include the time and location of your visit and activity inside the service (the courses you visited, etc).

Why do we need Cookies?

We and our service providers collect small pieces of information in your browser, known as "Cookies".

Most cookies do not personally identify a user (unlike your email for example), they are used only to track activity and help the user have a seamless experience in the service.

We need cookies to keep you logged into your account, for example, or to trace your preferences of use of the service.

How we use this Information

We use the collected information for various purposes:

• To give the user a seamless experience on our website allowing the user to use our several learning tools.
• To identify and personalize the learning experience of the user in order to meet their needs.
• To keep in touch with the user regarding the Service and subjects related to it.
• To provide good customer support.
• To keep improving the Service.
• To better address any technical difficulties the user or the Service may have.

General Data Protection Regulation GDPR Users

For the users residing in the European Economic Area (EEA), this Privacy Policy has been outlined in order to be compliant with the new regulations as of May 25, 2018.

As a Summary:

We may process your personal information in order to be able to deliver a seamless service and make a contract with you. This is why we ask you to accept the Privacy Policy when creating a new account.

The payment information is handled by a third-party service that has its own Privacy Policy. In our case, this includes:

Swell

We do not have access to any sensitive information (such as your credit card number or PayPal password for example) regarding the payments made on behalf of this Service (link).

The same applies to the passwords created by users for their own accounts. They are encrypted, and we do not have access to them.

How long do we keep your information?

Since the information we keep is minimal and of non-sensitive content, we keep the information for as long as we run the Service or until you delete your account. If you want to delete any information, please go to your Profile to delete your account data.

Our Service Providers & What They Do

Our relationship with these third party services is on the most part for security purposes, user activity tracking and marketing, with the exception of the payment gateways: Swell, Stripe & Paypal. In every case, the information that we share with a third-party is disclosed within the third-party's Privacy Policy. In the case of Payment Gateways, your credit card information is transmitted directly from you to the chosen service and they adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

We do not have access to your credit card information or PayPal account information.

The user should review the privacy notice of any third-party that will gain access to your Personal Data as part of the account connection. Our Privacy Policy only applies to activity within our Service, we are not accountable for their individual services.

Location & Security of Information

The information we manage is securely encrypted and travels between US and European servers. Managed between Digital Ocean (https://www.digitalocean.com) and Amazon S3 (https://aws.amazon.com/s3/).

Each third party service provider strives for the highest security standards, however, no form of data storage and/or transmission is 100% safe.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Disclosure of Information

Only in the following cases we may find the disclosure of your personal information necessary by law:

• To comply with a legal obligation.
• To protect and defend the rights or property of Vue School.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.
• To protect against legal liability.

Your Account & Information

You have full access to your account and have the right to edit any information previously given to us. If you want to do something further regarding your information or terminate an account, you can send us an email to bundles@vueschool.io. We will do our best to fulfill your enquiries, however, we need to verify your identity in order to avoid malicious intents.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our website is for everyone but we are not responsible for underage users. If you are underaged, please let your guardian know you want to learn more about programming and inform them of your online activities. There are many free services for learning enthusiasts.

Privacy Policy Updates

We strive to keep up-to-date with the latest security and user rights and requirements online. Due to this, the Privacy Policy may be updated after the first time you read it. However, we will notify the user of any important changes through email or notices in the Service. The date of the last update can be found at the beginning of this Privacy Policy.

We are here for you

If you still have any questions about this Privacy Policy or anything regarding our Service, please contact us: bundles@vueschool.io